This policy explains what personal information Booked Trades collects, how we use it, and the choices you have. We take your privacy seriously and handle your information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We only collect information we need to respond to you and run our services. This may include:
- Contact details you give us, such as your name, business name, email address and phone number.
- Enquiry details you provide when you book a call or fill in a form, including information about your business and what you are looking for.
- Communication records, such as emails, call notes and messages exchanged with our team.
- Website usage data collected automatically, such as your IP address, browser type, pages viewed and referring links.
2. How we collect it
We collect information directly from you when you complete a form, book a call, email us or speak with our team. We also collect some information automatically through cookies and analytics tools when you use our website (see section 6).
3. How we use your information
We use your personal information to:
- Respond to your enquiries and schedule calls.
- Provide, manage and improve our services to you.
- Send you information relevant to services you have requested or that we reasonably think may interest you.
- Understand how our website is used so we can improve it.
- Meet our legal, accounting and record-keeping obligations.
4. Marketing communications
If you have given us your details or become a client, we may send you marketing communications about our services. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly, and we will stop sending you marketing material.
5. Disclosure to third parties
We do not sell your personal information. We may share it with trusted third parties who help us operate our business, only to the extent needed to provide their service. These may include:
- Software and cloud providers we use to run our operations (for example, our CRM, email, scheduling and hosting tools).
- Advertising and analytics platforms used to run and measure campaigns.
- Professional advisers, such as accountants or lawyers, where required.
- Government or regulatory bodies where we are required to by law.
Some of these providers may store data outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the APPs.
6. Cookies and analytics
Our website uses cookies and similar technologies to help it function and to understand how visitors use it. Cookies are small files stored on your device. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
7. Keeping your information secure
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, but we work to keep your information safe and only retain it for as long as we need it or are required to by law.
8. Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
9. Making a complaint
If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. We encourage you to review it periodically.
11. Contact us
If you have any questions about this policy or how we handle your information, get in touch:
- Email: will@bookedtrades.com
- Phone: +61 483 909 255